Get answers to common warranty questions. Get answers to common warranty questions.

Klimaire product registration is completed online through the Warranty Center. To register, visit the Warranty Center and select Product Registration, then submit the online form. Once your registration is submitted, you will receive both an on-screen confirmation and an email confirmation. 

To file a warranty claim, visit the Warranty Center and select Warranty Claim. You will begin by verifying your product using your serial number, registration number, or available product information. Once verified, you will review your warranty details, provide current contact and service technician information, and upload the required documentation, including a diagnostic report and a photo of the unit’s nameplate showing the model and serial number. You will then identify the failed component, describe the issue and service performed, and submit the claim. After submission, you will receive a confirmation screen and email with a case number for reference while your claim is reviewed by the Klimaire support team.

Before starting product registration, you should have your product model and serial number, proof of purchase, purchase date, and installation address available. Dealer information (where the unit was purchased) must also be provided. Installer details are required for most systems to validate warranty coverage.

Klimaire DIY systems and Packaged Terminal Units may be registered as self-installed and do not require licensed installer information. Having this information ready before you begin will help ensure a smooth and accurate registration process.

If your serial number is not found during registration or when filing a warranty claim, please visit the Contact Center and reach out to our team by live chat or by sending us a message. Our support team will review and verify your serial number details and help confirm your product information so you can complete your product registration or proceed with a warranty claim.

The Klimaire limited warranty covers eligible defective parts that fail due to manufacturer defects under normal use and proper installation. Coverage typically includes replacement parts for qualifying components and, on select models, extended coverage for the compressor.

All warranty coverage is subject to the terms and conditions outlined in the applicable product warranty certificate and requires the unit to be installed, operated, and maintained in accordance with Klimaire guidelines and applicable codes.

Yes. Product registration is required to ensure your warranty coverage can be properly verified and processed. When filing a warranty claim through the Klimaire portal, the system will first attempt to verify your warranty using your registration details, serial number, or registration number.

If your product was not registered at the time of purchase, you may be prompted to provide registration information during the claim process so Klimaire can confirm product details, ownership, and eligibility in accordance with Klimaire warranty terms. Completing registration helps ensure accurate product records and a smoother warranty claim experience.

Warranty coverage depends on the type of Klimaire system installed. Klimaire DIY systems and Packaged Terminal Units (PTAC/PTHP) may be self-installed and still qualify for warranty coverage when installed according to Klimaire installation instructions. However, most Klimaire systems require installation by a licensed HVAC contractor to validate warranty coverage. If a system that requires professional installation is self-installed, warranty coverage may be limited or void. Always refer to the specific installation and warranty requirements for your product before installation.

The Klimaire warranty does not cover damage or failures caused by improper installation, incorrect application, misuse, abuse, lack of maintenance, or failure to follow Klimaire installation and operating instructions. The warranty also excludes cosmetic damage, normal wear and tear, damage caused by environmental conditions (such as flooding, corrosion, fire, storms, or power surges), use of non-approved parts or accessories, unauthorized modifications, or units that have been relocated from their original installation site. Products installed outside approved regions or not installed according to applicable codes may also be excluded from coverage.

Warranty coverage length varies by product type and model. Klimaire products include a limited warranty that may provide extended coverage for certain components, such as parts and compressors, when the product is properly registered and installed in accordance with Klimaire guidelines. Specific warranty terms, coverage periods, and conditions are outlined in the warranty certificate provided with each product. Always refer to your product’s warranty documentation for exact coverage details.

All eligible Klimaire products include a base limited warranty. The base warranty typically provides one (1) year of parts coverage from the warranty start date, subject to the terms and conditions of the applicable warranty certificate. Base warranty coverage may vary by product type, including DIY and Packaged Terminal (PTAC/PTHP) systems. Please refer to the warranty documentation provided with your specific product for exact coverage details.

No. The Klimaire warranty covers parts only. Labor costs associated with diagnosis, installation, removal, repairs, shipping, handling, or service are not covered under the warranty and are the responsibility of the owner. This includes labor costs charged by contractors or service technicians during troubleshooting or part replacement.

No. The Klimaire warranty does not cover refrigerant, refrigerant loss, refrigerant charging or recharging, recovery, disposal, or related labor. All Klimaire units are factory-tested and shipped sealed. Any refrigerant loss that occurs after installation, including losses due to installation practices, leaks, or service work, is not covered under warranty.

A diagnostic report is required to confirm the cause of the issue and ensure the warranty claim is reviewed accurately. This report, provided by a qualified technician, helps verify that the reported failure is related to a covered component and not due to installation conditions, maintenance issues, or external factors. Requiring a diagnostic report allows Klimaire to process claims more efficiently and ensure the correct replacement part is issued.

If a warranty claim is submitted with missing, incomplete, or incorrect information, the review process may be delayed or the claim may be denied. Our support team may contact you to request additional details or documentation needed to continue processing the claim. If no response is received within a reasonable timeframe, the case may be marked as closed. Providing complete and accurate information at the time of submission helps avoid delays and allows for faster review and resolution

Warranty claim review times vary depending on claim completeness and complexity. Submitting all required information and documentation helps ensure faster review and resolution.

After submitting a warranty claim, you will receive a confirmation email with a case number. Your submitted documents will be reviewed, and updates or a determination will be provided based on the information received. The case number can be referenced for future communication, and our support team will contact you if additional information is required or to follow up on next steps after warranty claim approval.